Note: This was a submission to an online writing challenge with the theme “creating beauty in the workplace”. Enjoy!
As I begin the ascent up the stairs I catch a glimpse of myself in the full length mirror and the sight makes me laugh out loud. Navy sweats, brown socks, cream slippers, maroon cardigan with green paint splatters stuck in the nappy fabric, my curly hair in a Pebbles’ pony on top of my head, and a steaming cup of decaf coffee in my hand.
“I’m going to work, Sam.” I shout to my 12-pound poodle mix cozied up in his doggie bed in front of the faux fireplace. Sam dutifully unfurls himself and I can hear the thump-thump of him following close behind.
And so my workday begins every day Monday through Friday. I work from home as the customer service manager of a small manufacturing company. As I climb the stairs this particular day I am thinking about the challenge of creating beauty at work. I talk to myself at the landing when I catch one more look in the mirror in the den. You certainly aren’t going to create any beauty today, girl!
My first hour is spent going through emails and answering customer queries. I write, “Jennifer, thank you for contacting us and we so appreciate your generous comments about our product, I want to send you something, please furnish your mailing address.” “Bill, so sorry you had a bad experience with the product but let me make it up to you by sending some other items which will be greater in value than the one you did not like.” My words will be beauty to those consumers, and they will be blessed by the good customer service.
The next daily to-do is morning prayer phone call with a co-worker. We have been doing this for almost nine years – rarely miss a day of praying for the company, our workload, our attitude and our families. We have witnessed miracles in answered prayers, successful business meetings, good product runs, creative design and we even prayed someone detrimental out of the company. Another opportunity for beauty as we say, “Amen,” and hang up the phone.
My outfit never changed, my hairdo did not improve and a few more mugs of decaf were consumed before I had another create beauty moment – I got to bless the UPS man and leave a sweet for the mailman. It’s the little things that make a day beautiful.
Just the other day I received a personal, handwritten note all the way from California, from an elderly woman with whom I spent quite a bit of time on the telephone. I had sent her a replacement item, a few extra working parts, and small bag of jelly beans. She took the time to write me a thank you note telling me how much she appreciated the beautiful customer service, and you know what else was in that envelope? A Wordless Book gospel tract with a sticky note attached, “Here is a little booklet that tells about God’s special gift for us.”
Beauty in the workplace? Nothing could be more beautiful!
Whatever your hand finds to do, do it with all your might. Ecclesiastes 9.10